Terms & Conditions

1. Introduction

Welcome to Momentz by Tankras. This website is owned and operated by Tankras Private Limited. By accessing our website and purchasing our products, you agree to be bound by the following Terms and Conditions.

Please read these terms carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

2. Products & Handcrafted Nature

Accuracy: We strive to display the colors and images of our products as accurately as possible. However, we cannot guarantee that your computer monitor's display of any color will be accurate.

Handcrafted Disclaimer: Many of our products, including sculptures, idols, and bespoke décor, are handcrafted by skilled artisans. As a result, minor variations in finish, texture, and color may occur. These are not defects but rather the signature of authentic craftsmanship that distinguishes our products from mass-produced items.

Availability: All products are subject to availability. We reserve the right to discontinue any product at any time.

3. Pricing & Payments

Currency: All prices listed are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

Price Fluctuations: Prices for our products are subject to change without notice, particularly for items containing precious metals (Gold/Silver) which are subject to market rates.

Payment: We accept payments via Credit Card, Debit Card, Net Banking, and UPI. Orders will only be processed once payment has been confirmed.

4. Shipping & Delivery

We ship domestic orders across India. International shipping availability may vary.

• Processing Time: Standard orders are processed within 2-4 business days. Bespoke or customized orders may take longer, as communicated at the time of purchase.
• Delays: Momentz by Tankras is not liable for delays caused by the courier partner or unforeseen circumstances (Force Majeure).
• Inspection: We request that you inspect the package upon delivery. If the packaging appears damaged, please do not accept the shipment and contact us immediately.

5. Returns, Refunds & Lifetime Exchange

Our commitment to quality is paramount. Our policy includes:

• Damaged Goods: If you receive a damaged product, please report it within 48 hours of delivery with photographic evidence.
• Lifetime Exchange: Select jewellery and silver articles may be eligible for our Lifetime Exchange policy. Please refer to the specific warranty card provided with your product for details on deduction rates and purity verification.
• Custom Orders: Personalized or customized items are not eligible for return or exchange unless there is a manufacturing defect.

6. Intellectual Property

All content included on this site, such as text, graphics, logos, images, and software, is the property of Tankras Private Limited or its content suppliers and is protected by Indian and international copyright laws.

The trademarks "Momentz by Tankras" and "Tankras" may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion among customers.

7. Limitation of Liability

Momentz by Tankras shall not be liable for any direct, indirect, incidental, punitive, or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if we have been advised of the possibility of such damages.

8. Governing Law

These Terms & Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of India.

Any disputes arising in relation to these terms shall be subject to the exclusive jurisdiction of the courts located in Kota, India.